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Refund policy

 

Last updated: March 19, 2025

At 1strips.com, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward return and refund process. Please read this policy carefully to understand your rights and responsibilities.

Scope and Intent

This Return & Refund Policy applies to all purchases made through 1strips.com.

Cancellation Policy

  • Cancellation Requests: Cancellations will be considered only if the request is made immediately after placing the order. However, cancellations may not be entertained if the order has already been processed or shipped.

  • Non-Cancellable Items: Cancellation requests for perishable items or products that have already been shipped will not be accepted.

Return Window

  • Return Period: You may request a return or refund within 14 days of receiving the product.

  • Eligibility: To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all labels and tags intact.

Return Instructions

  1. Return Notification: To initiate a return, contact our Customer Service team at contact@1strips.com with your order number and reason for the return.

  2. Return Authorization: After reviewing your request, we will provide you with detailed instructions for returning the product.

  3. Packaging: Safely pack the item in its original packaging, including all accessories and documentation.

  4. Shipping: Return the product to the address provided by our team. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Refund Process

  • Refund Eligibility: Refunds will be processed only after the returned product is received and inspected by our team.

  • Refund Timeline: Once approved, refunds will be processed within 6-8 business days and credited to the original payment method.

  • Refund Methods: Refunds will be issued to the original payment method used during the purchase.

Conditions for Returns and Refunds

  1. Defective or Damaged Products:

    • If you receive a defective or damaged product, please report it to our Customer Service team within 14 days of delivery.

    • Provide clear photos of the defect or damage for verification.

    • We will cover the return shipping costs and provide a replacement or full refund after inspection.

  2. Incorrect Product Received:

    • If you receive an incorrect product, contact us immediately.

    • We will arrange for the return of the incorrect product and ship the correct item at no additional cost.

  3. Change of Mind:

    • If you change your mind about a purchase, you may return the product within 14 days of receipt, provided it is unused and in its original packaging.

    • Free Return Shipping: We offer free return shipping for eligible returns.

    • No Restocking Fee: There is no restocking fee for returns.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable items.

  • Products without original packaging or tags.

  • Items damaged due to misuse or mishandling by the customer.

Policy for Damaged or Defective Goods

  • Reporting Issues: If you receive a damaged or defective product, please report it to our Customer Service team within 14 days of delivery.

  • Resolution: We will inspect the product and, if approved, provide a replacement or full refund.

Policy for Non-Damaged Goods

  • Returns: Non-damaged and unused products can be returned within 14 days of receipt.

  • Condition: The product must be in its original packaging with all labels and tags intact.

  • Free Return Shipping: We offer free return shipping for eligible returns.

Exceptions to the Return Policy

The following products cannot be returned:

  • Perishable items.

  • Products without original packaging or tags.

  • Items damaged due to customer misuse.

Return Address

Send all returns to:
1strips
FIRST FLOOR, A-27, DSIDC COMPLEX, KALYANPURI, STAR PAPER SALES, KALYANPURI, NEW DELHI, EAST DELHI, DELHI, 110092, DELHI, India

Legal Rights

This policy does not affect any applicable legal rights you may have as a consumer.

Contact Information

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Response Time

Our Customer Service team typically responds within 48 hours during business days (Monday to Saturday, 9:00 AM to 6:00 PM IST).

 

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